We have rectified the issue with Microsoft and authentication between Salesforce and InsideSales has been restored. Users affected may need to reload their Playbooks UI page. Should you experience any other problem, please contact support in the normal way.
Posted Oct 31, 2022 - 14:49 UTC
Update
We continue to work with Microsoft to re-enable the interface to Salesforce and will continue to post updates here
Posted Oct 31, 2022 - 10:45 UTC
Update
We have an ongoing issue with Salesforce authentication not working, which impacts all customers using the Salesforce authentication.
We continue working directly with Microsoft to restore the Salesforce authentication.
Posted Oct 31, 2022 - 08:42 UTC
Identified
We have identified the root cause behind the Azure subscription issue that prevents Salesforce authentication from working. This issue impacts all customers using this Salesforce authentication.
We are working directly with Microsoft to restore this authentication.
Posted Oct 31, 2022 - 08:09 UTC
Investigating
As of 07:00 UTC, we identified an issue with the Azure subscription that prevents Salesforce authentication from working. This issue impacts all customers using Salesforce authentication.
We are investigating the issue and will provide further updates as they become available.
Posted Oct 31, 2022 - 07:30 UTC
This incident affected: Playbooks Asia Pacific Region, Playbooks EU Region, Playbooks Global Region, and Playbooks North America Region.