Unable to send emails in Playbooks when using Office365

Incident Report for Deprecated InsideSales

Resolved

The issue with ad-hoc email sending via Office365 has been confirmed as resolved. In case further issues are experienced, please reach out to the support team.

Posted Jun 17, 2024 - 16:01 UTC

Monitoring

We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.

Posted Jun 17, 2024 - 10:01 UTC

Identified

We are aware of an issue preventing Playbooks customers from manually sending emails when using Office365 as their email provider. We have identified the root cause of the problem and will be deploying a fix before the end of the next week.

Posted May 30, 2024 - 15:05 UTC

This incident affected: Playbooks Asia Pacific Region, Playbooks EU Region, Playbooks Global Region, and Playbooks North America Region.