Issues on outbound calls for small number of clients

Incident Report for Deprecated InsideSales

Resolved

Our team has confirmed that the server had a temporary issue and is now working as expected. We've also been able to make calls and haven't observed any other issues so far. Please contact the Playbooks Support Team if you are still facing any issues.

Posted Sep 21, 2022 - 21:07 UTC

Monitoring

Service returned to normal and we are monitoring the issue.

Posted Sep 21, 2022 - 16:39 UTC

Update

We are continuing to investigate this issue.

Posted Sep 21, 2022 - 15:35 UTC

Investigating

A small number of clients have reported a "Failed to start call" banner appearing when attempting to place an outbound call. We are investigating this issue and will report updates through the StatusPage

Posted Sep 21, 2022 - 15:32 UTC

This incident affected: Playbooks North America Region.