Unable to send emails in Playbooks when using Office365

Incident Report for Deprecated InsideSales

Resolved

The fix for the issue affecting emails with attachments sent from O365 has been deployed. Please reach out to our Customer Support team if you require further assistance; we will be happy to help.

Posted Jun 25, 2024 - 13:31 UTC

Monitoring

A fix for this issue has been implemented. We are monitoring the results.

Posted Jun 25, 2024 - 08:00 UTC

Identified

We are aware of an issue preventing Playbooks customers from manually sending emails that contain attachments when using Office365 as their email provider. We have identified the root cause of the problem and will be providing a fix for this.

Posted Jun 24, 2024 - 20:47 UTC

This incident affected: Playbooks Asia Pacific Region, Playbooks EU Region, Playbooks Global Region, and Playbooks North America Region.